Refund & Replacement Policy – C3 Auto Care

1. No Refund Policy (General)

• We follow a strict Replacement-Only Policy

• Refunds are not applicable unless explicitly approved under special conditions

2. Replacement Conditions

• Replacement is applicable only in case of manufacturing defects

• No replacement for:

  • Physical damage

  • Mishandling

  • Improper usage

3. Brand-Based Approval

• C3 Auto Care acts as an intermediary between customer and brand

• Replacement depends on brand approval

• If the brand denies the request, C3 Auto Care is not liable

4. Mandatory Conditions for Refund Requests (Website Orders Only)

In rare cases where a refund is considered:

• Customer must provide a complete unboxing video (from sealed package opening)

• Without unboxing video, refund requests will not be processed

• Refund request must be raised within 2 days of delivery

5. Return Shipping Requirement

• Customer must ship the product back to us first

• After receiving and successful evaluation, refund (if approved) will be processed

6. Service Charges

• Installation/service charges are non-refundable

• If re-installation is required after 10 days, charges will apply.